Jewellery Information
All our jewellery is in sterling silver. Pendants are complete with chains of an appropriate length. All our jewellery comes in a blue velour box.
Ring sizes (UK) available are shown. Sizes can be converted to those of your own country by using this chart.
Ordering
Making a purchase
Prices are listed in Pounds Sterling (GBP). Currency conversion is carried out automatically by your card company. We accept Visa Credit, Visa Debit, Visa Electron, Mastercard Credit, Mastercard Debit, Maestro and JCB cards. All credit card transactions are handled securely using Shopify. You may also order by telephone on 01470 511263 (+44 1470 511263 if calling from abroad), fax on 01470 511775 (+44 1470 511775 from abroad) or by mail.
Shipping and handling
All postage is FREE, whether domestic or worldwide. All orders are sent by a Royal Mail fully tracked service.
Delivery schedule
We will tell you immediately by email if an item is not in stock and how long it will take to deliver.
VAT
Prices are shown including 20% UK VAT. For non-UK orders, VAT is not charged. Notice, you don't have to do anything - the site software does all this for you. Read more here.
Hallmarking Regulations
Returns policy
Every piece of our jewellery is guaranteed unconditionally. If you are not completely satisfied with a purchase or wish to return it for any reason we will exchange the piece or refund your money immediately, as you wish. Just let us know in advance you want to return the piece. Please note that, unless the return is because of a defect in the jewellery, the cost of the return will be your responsibility.
Please note again that something called the Distance Selling Regulations compels us to point out that you are entitled to inform us of your decision to return a purchase to us within 14 days of receiving the goods. However, as our customers know, we are always flexible in accommodating a customer's requirements to, for example, change a ring size etc. at a later date. We merely mention 14 days to satisfy those who believe that prescriptive legalese is a substitute for proper customer relations.
Contacting us
If you need to contact us, please email us on sales@skyesilver.com. Alternatively, you can call us on 01470 511263 (+44 1470 511263 if calling from abroad) or fax us on 01470 511775 (+44 1470 511775 from abroad). You can also write to us at Skye Silver, The Old School, Colbost, Dunvegan, Isle of Skye, Scotland, IV55 8ZT.
Privacy policy
Our full privacy policy is available here.