Opening times
Our shop on Skye is now open again. Hours are Monday-Friday 11am-5pm.
About our jewellery
All our jewellery, including chains, is in sterling silver or 9ct gold where indicated. Enamelled pieces use kiln-fired vitreous enamels. Pendants and necklaces come complete with chains of an appropriate length. All pieces come in a quality presentation box.
Making a purchase
Prices are listed in Pounds Sterling (GBP). Currency conversion is carried out automatically. We accept all major credit and debit cards. All credit card transactions are handled securely using Shopify. You may also order by telephone on 01470 511263 (+44 1470 511263 if calling from abroad).
Shipping and delivery times
Unless noted otherwise, all items are in stock at the time of ordering. We will tell you immediately by email if an item is not in stock and how long it will take to deliver.
We aim to despatch in-stock items on the next working day after your order. All postage is FREE, whether UK or worldwide. We send using a Royal Mail fully tracked service. UK orders are sent by "Tracked 24" which usually takes 1-2 working days after despatch. International orders are sent by "International Tracked" which usually takes 7-10 working days after despatch.
VAT
All our prices are shown including 20% UK VAT ("Value Added Tax"). This means that, for orders delivered inside the UK, we are compelled to give 20% of what you pay us directly to the UK Government - it doesn't benefit us one penny. However, for orders delivered outside the UK (e.g. USA, Australia, Canada etc.), VAT is not charged, so you pay 20% less than the displayed price. Note that you don't have to do anything - our website works it all out automatically after you enter the shipping address during checkout.
For example: A pendant is shown priced at £100. If it's to be delivered inside the UK, you will pay £100. If it's to be delivered outside the UK, you will only pay £80.
Returns policy
Every piece of our jewellery is guaranteed unconditionally. If you are not completely satisfied with a purchase or wish to return it for any reason, please let us know and we will be happy to exchange the piece or refund your money immediately, as you wish. Please note that, unless the return is because of a defect in the jewellery, the cost of the return will be your responsibility.
Please note again that something called the Distance Selling Regulations compels us to point out that you are entitled to inform us of your decision to return a purchase to us within 14 days of receiving the goods. However, as our customers know, we are always flexible in accommodating a customer's requirements at a later date if necessary. We merely mention 14 days to satisfy those who believe that prescriptive legalese is a substitute for proper customer relations.
Contacting us
If you need to contact us, please email us on sales@skyesilver.com. Alternatively, you can call us on 01470 511263 (+44 1470 511263 if calling from abroad). You can also write to us at Skye Silver, The Old School, Colbost, Dunvegan, Isle of Skye, IV55 8ZT, Scotland, United Kingdom.
Privacy policy
Hallmarking Regulations
Edinburgh Assay Office hallmarking information
Enamelling video
Enamelling our Pools of Blue pendant.